Lighting warranty

Guarantor: ILLUMA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Registered Office: Ul. Przemysłowa 6, 35-105 Rzeszów Poland Tax ID (NIP): 8133948877 KRS: 0001227090  | REGON: 54412876000000

Official Website: illuma.com.pl

1. General Provisions and Duration

ILLUMA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (hereinafter referred to as the "Guarantor") provides a quality warranty for lighting products sold within the territory of the Republic of Poland. The standard warranty period is 24 months, unless the specific product documentation (data sheet) specifies an extended period of 36, 60, or 84 months. The warranty period commences on the date the goods are delivered to the Buyer.

2. Eligibility Requirements

To exercise warranty rights, the Buyer must provide proof of purchase (VAT invoice or receipt) specifying:

  • The date of purchase,

  • The specific model/index,

  • The quantity of goods purchased. Any warranty claim must be submitted immediately after the defect is discovered and before the warranty period expires.

3. Scope of Coverage and Exclusions

The warranty covers manufacturing and material defects. The following are excluded from coverage:

  • Mechanical, thermal, or chemical damage.

  • Normal wear and tear resulting from standard operation.

  • Defects caused by improper installation, lack of maintenance, or storage in unsuitable conditions.

  • Damage resulting from power surges or other electrical factors beyond the Guarantor's control.

  • Products where serial numbers or rating plates have been removed, altered, or defaced.

Note: Due to the technical nature of LED technology, slight variations in color temperature between different production batches are possible. This is a characteristic of the technology, not a defect, and does not constitute grounds for a claim.

4. Claim Processing

  1. Timeframe: The Guarantor will review the claim within 14 business days from the date the defective product is delivered to the Guarantor's office.

  2. Remedy: If the claim is found to be justified, the Guarantor may choose to repair the product free of charge or replace it (in whole or in part). If repair or replacement is impossible or generates excessive costs, a refund of the purchase price may be issued.

  3. Location: The place of performance for warranty obligations is the Guarantor’s registered office in Przemyśl.

  4. On-site Verification: The Guarantor reserves the right to inspect the defect at the location where the product is installed before finalizing the claim.

5. Voiding the Warranty

The warranty becomes null and void if:

  • Any structural modifications or unauthorized alterations are made to the product.

  • There is evidence of internal tampering by persons other than the Guarantor or its authorized representatives.

  • The product is used in a manner inconsistent with its intended purpose or the provided instructions.

6. Complaint Procedure

To initiate a warranty claim:

  1. Immediately stop using the defective product.

  2. Deliver the complete product (including original packaging and accessories) to the office in Przemyśl.

  3. Include a completed complaint protocol and a copy of the proof of purchase. Complaint forms can be downloaded or filled out online at illuma.com.pl

7. Limitation of Liability

The Guarantor’s liability for damages resulting directly or indirectly from product use or defects is limited to the purchase value of the goods. This warranty does not exclude, limit, or suspend the Buyer’s rights under statutory warranty (rękojmia) for physical defects.